Refund policy

REFUND POLICY

Thank you for shopping at Baleni! We take pride in curating high-quality clothing for women and, soon, for kids, designed with love and expertise from Armenia to customers worldwide. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. Please read this Refund Policy carefully before making a purchase.

RETURNS
We understand that sometimes a product may not meet your expectations. If you wish to return an item, please note the following:
Eligibility: We accept returns within 14 days of delivery.
Condition: The item must be unused, unwashed, and in its original packaging with all tags attached.
Shipping: Customers are responsible for the return shipping costs.
Refund Process: Once we receive your returned item and verify its condition, we will initiate a refund to your original payment method.
Partial Refunds: We do not offer partial refunds. Refunds will only be issued for the entire purchase price of the item(s).

EXCHANGES
We currently do not offer exchanges.

INSPECTION AND VERIFICATION
We take pride in our commitment to quality assurance. Before dispatching any product, we meticulously inspect each item to ensure it meets our rigorous standards. However, if you have any concerns regarding the quality of a product, we welcome you to request pictures of the actual item before shipment. This allows you to review and confirm the product's condition, assuring you of its quality and authenticity. We stand behind the quality of our products and are dedicated to your satisfaction.

DAMAGED OR DEFECTIVE ITEMS
In the rare event that you receive a damaged or defective item, please contact us immediately at baleni2024@gmail.com with your order number and details of the issue. We will assess the situation promptly and provide appropriate assistance.

INTERNATIONAL ORDERS
For international orders, please be aware of any customs duties or taxes applicable to your country. We are not responsible for any additional charges incurred during customs clearance.

LEGAL COMPLIANCE
Our Refund Policy is in accordance with all applicable local and international laws, including but not limited to consumer protection regulations.

CONTACT US
If you have any questions about our Refund Policy, please contact us at info@balenistore.com or baleni2024@gmail.com

Country/region

Refund policy